Refund Policies
At Pettle Zone, we aim to make your experience smooth and worry-free. However, we understand that sometimes things might not go as planned. This Refund Policy explains when and how you can request a refund.
1. General Policy for Refunds
1.1 No Refunds After Completed Consultations
Once your consultation is completed, we cannot offer a refund.
1.2 Refunds When No Vets Are Available
If we cannot find a veterinarian for your requested time and you need immediate help, you can ask for a refund.
2. How to Request a Refund
If you think you’re eligible for a refund, here’s what you need to do:
- Contact us at [email protected] or call +918438277644.
- Provide details of your booking, including the transaction ID and reason for the refund request.
- Our team will review your request and notify you of the decision within 5 working days.
3. When we Approve Refund
We approve refunds in these cases:
- No veterinarians are available to provide the service, and the parent chooses not to wait for rescheduling.
- Payment errors, such as duplicate charges, occur due to technical issues.
4. Refund Timeline
Once we approve your refund, we will process and credit amount within 3-5 business days. The amount will be sent to the same payment method you used.
5. Situations where Refunds are Not Available
Here are situations where we cannot provide refunds:
- If the consultation has been successfully completed.
- If you miss your scheduled consultation.
- If you agree to a rescheduled appointment but later cancel it.
6. Changes to This Policy
We may update this Refund Policy from time to time. If we make changes, we will post the updated policy on our website. By continuing to use our services, you agree to the latest version of this policy.
Contact Us
For any refund-related queries, please reach out to us at:
Email: [email protected]
Phone: +918438277644